Frequently Asked Questions (FAQs)

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PRODUCTS

PRODUCTS

You can call us at (+65) 6232 9328 or email us at sales@ybhomestore.com.sg and we can schedule you for measurement. The measurement will be free once you buy an appliance in our store.

Please take note that the product specifications and sizing are appropriately specified in each unit. Please double check your item or requirements with the listed dimensions to ensure compatibility of the appliance. If you’re unsure which appliance to get, contact us for a *free measurement by our technicians!

Yes, we do provide dismantling of your old appliance and installation services for appliances that you have bought from Yeobuild HomeStore. We have a team of professional technicians who have a wide range of experience in the installation and replacement of appliances.
*The cost of these services will be listed in the individual product pages.

Yes, all of our products are directly obtained from the brand companies in Singapore.

Yes, all of Yeobuild HomeStore’s products are 100% original and authentic. Be reassured that all our products are carefully selected to serve your needs at home!

Having our roots as a home repair company in Singapore, we can certainly assist you with this! Should you require us to provide some measurements for your built-in products at home first, please contact us via phone at (+65) 6232 9328 or email us at sales@ybhomestore.com.sg! You will be given a voucher code to offset the charges of us coming down when you purchase your product.

Being a sister company of Yeobuild HomeRepair, an established repair company and authorised service agent for 7 major home appliance brands in Singapore, we are able to obtain preferential rates for their products and repair services. Our strong relationship with the major appliance brands will also allow us to assist you better if there are subsequent problems with your product. Should you be thinking of replacing a faulty appliance, Yeobuild HomeStore can offer you an opportunity to have a free inspection*. If it turns out to be repairable, you will be able to save some money by repairing your appliance instead. If not, we can provide you with sound technical and practical advice on what you should be getting as a replacement based on your preferences.

*Subject to terms and conditions.

ORDER AND DELIVERY

ORDER AND DELIVERY

We make our deliveries easy and convenient for our customers. There is absolutely nothing that you need to prepare for the delivery.

We want to make sure we deliver the package to the right address so please call us at (+65) 6232 9328 or email us at sales@ybhomestore.com.sg for changes to it.

We want you to be there once we deliver the package so please call us at (+65) 6232 9328 or email us at sales@ybhomestore.com.sg for changes to your preferred delivery appointment date.

All orders are processed within the next working day. Checkout today and your order will be processed in the next 24 hours for delivery.

We will contact you for the most convenient time to deliver the item you ordered from our store.

None. No delivery charges are being checked out from our customer’s payment.

We know you're excited to receive your order. We can track it for you if you call us at (+65) 6232 9328 or email us at sales@ybhomestore.com.sg.

WARRANTY

WARRANTY

Yes. All of our products are covered with an official warranty. All warranty terms and conditions are covered by the original manufacturer unless otherwise stated.

PAYMENT METHOD

PAYMENT METHOD

Yes, we do accept payments made from cards issued abroad. Take note that additional charges may be applicable for banking charges or foreign exchange fees. Kindly contact your credit card company for more information.

There are no additional fees with our transactions. Installation and dismantling cost may be applicable for some appliances. These will be stated on the appliance page.

We offer installment plans for our customers. Choose Hoolah or Grab as your payment method to avail installment plans.

We're sorry if you are having difficulties processing your payment. Please contact us via phone at (+65) 6232 9328 or email us at sales@ybhomestore.com.sg so that we can assist you further.

No, we are not a GST-registered company.

At Yeobuild HomeStore, we accept all credit card payments and installment plans via Hoolah or Grab.

REFUNDS, RETURNS AND EXCHANGE

REFUNDS, RETURNS AND EXCHANGE

Items purchased are non-refundable and non-exchangeable. If you are unsure of the appropriate appliance to purchase, you may call our Customer Service for a *free measurement by our technicians!


*subject to terms and conditions

We will acknowledge the installation charges refund if the job has been canceled 1 working day before the delivery.

We can acknowledge defective items replacement from the manufacturer with a maximum of 7 days window from delivery.

We are committed to delivering the best services for our customers. We will be more than happy to process your refunds in a span of 3 working days.

Yes, we take care of your consumer rights. Please check this link for more information.

Our technicians will test the product upon installation. In case it doesn't work, we will liaise directly with the manufacturer. If our technicians are not the one who installed the product, kindly contact the manufacturer for more information regarding the damage or defect. Please follow the product manual carefully to avoid any damages to the product and to preserve the warranty. Should you have issues contacting them, please contact us via phone at (+65) 6232 9328 or email us at sales@ybhomestore.com.sg so that we can assist you further.

BUY ON INSTALLMENTS FROM YEOBUILD HOMESTORE!

Get the appliances you need at your home with installment plans. Just use Hoolah or Grab as your payment method when you purchase appliances in our store!

FREE MEASUREMENT TERMS AND CONDITIONS.

Unsure with what appliance could be the perfect match with your home requirements like the cutout size, the dimensions, and specifications? Call our Customer Service line so that we can get an expert technician to help you out with what you need.

If you proceed to purchase our items from HomeStore, the callout charge will be free. If you don’t wish to continue, we will need to collect a callout charge for transportation costs.

Reach Us By Email Any Time!
We’ll Do Our Best To Respond As Quickly As Possible.

Talk To Us Directly For Additional Help And Immediate
Answers To Your Questions.

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